G-Suite allows your office employees to have their personal
Gmail accounts with the email addresses with your organization name. A startup
or small business with one or two users may be able to get away with free Gmail
accounts and some forwarding rules. When you start hiring two or three
employees, then, you will need accounts that can be managed separately. After
setting up the Gmail account with G Suite, you sometimes get stuck when you are
not able to receive the Email or even not able to send Emails. Don’t worry; in
this post, we will discuss the reasons and their resolutions step by step.
Not
Receiving Email in G Suite:
Reason:
1. It might be
possible that G Suite account is suspended:
If your G Suite account is suspended then, it might be
possible that the messages sent to your account are not delivered and returned
back to the sender.
Check the reason for
account suspension:
·
Sign in to your Google Admin Console by using
the administrator account
·
If you see a message that your account is
suspended
Fixing:
·
Sign in to your Google Admin Console by using
the administrator account
·
From the Admin Console Home page, go to billing
·
Follow the given steps to boost your suspension
·
Now, take methods to prevent the suspension in
the future, for details, see Turn on auto-renewal for Annual Plan and then, add
a backup Credit Card.
2. The Domain
Registration Expired:
When you do not renew your domain name then, your domain
host helps to disable DNS features that include routing your email to Google.
In some cases, your domain host might allow renewing the domain before it is
registered by someone else.
Fixing:
·
Check your domain host
·
Sign in to your domain host or just contact your
host directly
·
Now, renew the domain registration with your
domain host
·
Contact your domain host help team to identify
that your email and other DNS settings are routine to the G Suite
3.Incomplete New
Domain Registration:
Once you buy a new domain or just renew your domain
registration, the domain must verify your email address. They send a message
asking you to confirm your address. If they cannot verify your address then,
you’re the settings of the domain are disabled to follow the rules. Once it
occurs, your email cannot be received by the G Suite and your website may be
inaccessible.
Fixing:
·
Check your Domain host and then sign in to your
domain host or just contact your host directly
·
Re-check your registration detail with your
domain host by using their details
·
Visit the ICANN Who is page and then enter your
domain name and click on Lookup
·
Check either you or your domain host is the
contact for your domain
Not Sending
Email in G Suite:
1.If you aren’t
able to send emails then it might be possible that the recipient mail server
denied the Google connection.
If a recipient server rejects an externally send message
that is conveyed by Google servers, Google offers a non-delivery report. It is
sometimes known as a “Bounce message.” It displays in the inbox of the user
stating that the message was bounced. The bounce message basically comprises
the SMTP reply from the recipient server which offers an excellent indicator of
why the server gets it rejected.
Contact the recipient to recommend them of the issue and
advise them that they whitelist your domain or email address
If you still require any support then contact the Gmail Helpline
UK for instant help
2.The system of
recipient marked out sent emails as spam:
It is advisable to set up DKIM, SPF and DMARC records for
your domain. It ensures that the recipients can check the reliability and the
source of the message they get from you.
Solution:
Verify all outgoing
email from your company:
Setup the DKIM, SPF, and DMARC records for your domain. It
ensures recipients can check the reliability and the source of the messages
they get from you. It also helps to safeguard you from the spammers forging
your email addresses undetected.
Follow the guidelines
of Bulk Senders:
If you are sending the surveys, flyers or the other mass
interactions through G Suite or a third-party email system and then follow the
best practices outlined in the guidelines of the Gmail Bulk senders. It reduces
the risk of the recipients of mail system by marking your email as spam or
blocking your domain.
Tell the recipients
to whitelist your domain:
Whitelisting means, adding your domain to a list of
authentic senders. While at the discretion of recipient whitelist largely
eradicates the risk of future email which is not arriving at them. You can do
it again for them by adding their domain to the spam filter in G Suite.
By following these steps, you are now able to send and
receive emails by using G Suite. Call on Gmail Support UK to get connected with the technical experts for
instant help regarding any issue.
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